We Investigate, Design, Facilitate and Educate

Investigate

If we are to understand the root causes of organizational under-performance, points of leverage for change, risks and opportunities, we need to have a way of finding out what is really going on in an organization and the context in which it exists. The tools we use include proprietary and well established tools.   We investigate and analyse business performance, failure, events, ‘wicked’ problems, and risk in several ways;

• Business systems audits
• Root cause analysis
• Culture assessment
• Monte Carlo analysis

Design

In order to help organisational leaders build agile organisations that really do work, it follows that change is necessary, particularly to systems.  We use an integrated, proprietary systems design and process improvement model to incorporate and improve existing systems for strategy, business processes, governance and risk management systems using an action learning approach.   The guiding principle as with all the work we do is to start from first principles and look at the purpose of the organisation and the context in which it operates. This, combined with analysis to find out what is really going on in the organisation enables us to look at all the systems in place and integrate them in a meaningful way.

Facilitate

If we are to facilitate deep insights into ‘wicked’ problems and to identify the best possible courses of action, and use action learning principles, it follows we have to be skilled facilitators.   We facilitate strategy and risk reviews, board and executive workshops, problem analysis and resolution.   To do this well, we focus on first principles and on identifying limiting assumptions and the use of RiskIQ’s models and processes. All our facilitators have extensive leadership experience and facilitation skills.

Educate

Many of the areas we get involved in are not covered in conventional university courses or management books so we have invested a good deal of time in creating materials that help people understand what we do in terms of risk leadership, decision making, systems thinking, team and organizational leadership and systems design. It follows that we therefore need to educate people if we are to foster new thinking and open new possibilities for leaders.  We educate people in a number of formal and informal ways:

  • RiskIQ seminars & workshops
  • Design and delivery of educational programs at multiple levels
  • Leadership development programs
  • Leadership coaching and mentoring programs

When thinking about education, we must of course recognise the crucial role that universities play in education.  We see the need to combine academic and operational practice and work with academic and other institutions to formalize the tools, ideas and processes we have developed into academic products that can be used to improve how people understand risk and opportunity in organisations. We work with two institutions to do this – QUT and ICCPM.