Testimonials and Case Studies

Testimonials

External performance reviewer of a major NZ Government Department:

“The approach you are taking to the management of risk is clearly leading best-practice in the Public Sector.
Other agencies should learn from this”.

Award-winning Project Manager from a large Northern Territory business:

“Your contemporary, systems thinking risk workshop was an incredible help.
I was able to re-direct my focus and this has led to rapid progress”.

Case studies

RiskIQ has applied its unique, contemporary systemic risk analysis and risk leadership techniques in many forms and to many situations, with consistent success. Examples of recent and current client projects include:

Department of Conservation (NZ): Contemporary best practice risk management framework (2013 – present)

Since 2013, the Department of Conservation (DOC) in NZ has implemented RiskIQ’s unique “systems leadership” risk management framework across the whole organisation.  Counter-intuitively, in this approach there is no classic “risk management system” and although they do comply with ISO31000 that is an incidental outcome not a focus.  Instead, DOC is focused on building capable core systems for decision making in uncertainty, where risk work is inherent without being overt.  Risk management processes are minimised and are called-up when required by core business systems.  Risk registers and other risk artefacts no longer tend to “sit on the shelf” and when specific risk work (such as a risk analysis) is required, in the DOC culture it is recognised as core work.  The application of this thinking and practice in DOC is a powerful demonstration that best-practice risk management has moved far ahead of traditional risk management standards.

Defence Joint Strike Fighter Program (JSF): IS Strategic Risk Review (2016)

JSF is one of the most complex programs in Australia today, valued at many billions of dollars.  It is highly dependent upon the integration of multiple, diverse, highly complex, legacy and new information systems in the USA and in Australia.  In collaboration with ICCPM, RiskIQ undertook an action-research activity to better understand the risk dynamics driving ICT related risks for JSF.  In just a few hours of collaborative work, we were able to build a strategic stakeholder map and a strategic risk influences map.  The findings enabled senior JSF leaders to understand that the focus of risk management in JSF needed to shift to better reflect the real strategic sources of risk for JSF as a whole.

Queensland Whole-of-Government (WoG) Risk Review (2017)

RiskIQ is currently advising the Qld Department of Premier and Cabinet (DPC) on the management of  whole-of-government (WoG) risk, with a report being prepared for the QPS Leadership Board.  Working with DPC, RiskIQ may also be involved in renewing and improving risk thinking and practices embodied in the QPS Risk Management Framework.

NT Core Clinical Systems Renewal Program (CCSRP): Systemic , strategic risk analysis (2016)

From first principles and using “soft systems” methods, RiskIQ gathered data and used that raw data to develop unique new insights into the key drivers of risk to the program.  This showed that the most important drivers of risk were internal to the Government agencies involved and the cultural boundary issues between those agencies were uniquely important.    RiskIQ was able to identify five key strategies to better manage risks to this important program, and was also able to demonstrate to the Program Steering Committee (PSC) that they had one critical governance point of leverage that they needed to deal with for success to be possible.

Army Aviation Systems Branch (AASB): Strategic review and risk leadership support (2014-2016)

From 2014, RiskIQ provided collaborative, strategic risk analysis advice and support to AASB.  This commenced with a systemic risk analysis, which demonstrated with evidence that there were deep cultural drivers of their current strategic performance.  Counter-intuitively, some of those drivers were superficially very positive but had significant flow-on implications leading to poor long term outcomes for key client(s).   Understanding this unlocked new strategies for the leadership team.  Over time, the performance of the Branch became more clearly aligned to the strategic intent.

DNRM (Qld) Mine Safety Review (2015)

RiskIQ conducted an efficacy review of the application of Mine Safety Regulation by DNRM.  Working collaboratively with senior leaders, RiskIQ consultants facilitated a process of data collection, analysis and identification of options for change.  As result senior leaders both gained experience in applying systems thinking approaches and also developed an evidence-based strategy for change and performance enhancement.