Organisational Diagnostics
(Systemic Organisational Health Assessments)

Objective: To identify the deep, root-cause drivers of how your organisation, program or project is performing and where you should focus effort for sustained performance improvement.

How: RiskIQ uses systemic methods of inquiry to gather unfiltered data about what is happening inside and across the organisation as a system.  Working with leaders, we apply systemic methods of collation, integration and pattern analysis to get below the symptoms and to gain deep insights into what is really happening and why.  The final stage is to integrate and synthesise those deep insights to form a clear, focused view of how best to influence the system for a sustained lift in performance.

Key Points to Understand

1.    An organisational health assessment uses the tools and techniques described in systemic investigations; however, it can be approached in a different ways, for example, initial assessments can be gained by using our “Performance in Uncertainty” survey tool only or in conjunction with a series of interviews face to face or via Skype (or similar app).

2.    Given that a breakout from the status quo is sought, and that many if not most of the reasons this is often not happening are not visible or obvious (otherwise they would have been dealt with), executives must be prepared to collectively have a change of thinking. Or as we put it, ‘it doesn’t help to run faster through a glass door’.

The steps involved are as follows;

1.    Gathering Raw Data 

The three primary methods for collecting raw risk data include one-on-one interviews, independently facilitated workshops and surveys.  In the case of a survey, we recommend the “Performance in Uncertainty” survey available here. 

2.    Collating Qualitative Risk Information

The collation process assumes that raw risk data is available as physical or electronic pages of text. It also assumes that pages are numbered and that it is clear who provided the data and when. Configuration control is an important aspect in ensuring that the analysis is evidence-based and to assist with credibility when the analysis leads to conclusions that are not easily understood or accepted by leaders.

3.    Basic Risk Mapping and Root Cause Analysis

In order to build a risk map, risk information (data) is required. Although a risk map can be created “live” by an individual or by a group, it is more effective when each risk map is based upon risk data that has been deliberately collected through well-designed risk workshops and interviews. The information collected is in the form of statements (opinions) provided by stakeholders about the risks that they face doing their work.

RiskIQ has developed a unique root cause analysis approach that uses qualitative, opinion-based information to analyse patterns and relationships. This leads to robust conclusions about the key drivers of the symptoms (experiences) of staff in an organisation. Almost always these drivers are complex, inter-related and subtle and cannot be reliably identified or understood using only intuition or experience. They also may be sensitive to talk about or to manage and hence may not be overtly talked about – that is, the “hidden cans of worms”.